Frequenty Asked Questions

UrbanLix is a curated shop dedicated to finding "clever" home solutions. Whether it’s a high-tech kitchen tool or a unique gadget you saw on social media, we hunt for items that make your daily life easier and your home a little cooler.

Yes! We work with specialized supplier hubs across India to ensure the items you see are ready for dispatch.

Once your order is verified, it typically reaches you in 5-7 business days across India. You will receive a tracking link via WhatsApp/Email as soon as it's on the way.

Absolutely. We know trust is important, so we offer COD on all orders. Please note that we send a quick WhatsApp verification message for all COD orders to confirm your address before we ship.

We can only update your address if the order hasn't been dispatched yet. Please contact us via WhatsApp immediately if you need to make a change.

Don't worry, we've got you covered. To protect your purchase, we require an unboxing video for all claims. If the item is damaged, send us the video on WhatsApp, and we will arrange a replacement or refund immediately.

Yes, we offer returns for defective or incorrect items within 5 days of delivery. Please refer to our full Refund Policy in the footer for details.

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